Purchasing & Shipping Information

Thanks for purchasing from PauaWorld.com.

Shipping rates and fees will vary depending on the delivery address for your order.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.

These charges are always the recipient's responsibility. We have no control over this.

We ship orders within 48 hours of receipt on Weekdays.

Time frames are:

Within New Zealand:  Overnight Courier

International:  NZ Post Airmail. Expected delivery is between 7-12 working days from the departure of the order. This Shipping facility is untracked.

FedEx Shipping. (Destination dependent).

This service is approximately 5 days from Departure. This service is tracked from New Zealand to your door.

Please note: If your item is held up in transit due to customs inspection, this can delay the products. Whilst this is a rare occurrence we have no control over this.

Christmas Shipping

With Christmas on its way, New Zealand Post has released its cutoff dates for airmail.

You can view them here.

We only ship parcels via International airmail or via Fedex International Priority shipping.

Due to the falling of Public Holidays this year, the cutoff for delivery before Christmas with web orders for NZ delivery will be Thursday the 19th of December. Whilst couriers will be operating, we can't guarantee product to reach you by Christmas after this date.

 Our Physical store will be open everyday except Christmas day for your shopping. Come in and say hi!

Breakages and Damaged goods

Paua World stands behind our product and if your product is damaged or broken, please contact us here:

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country.

When ordering from Pauaworld.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of New Zealand may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information.

Large and oversize orders.

Currently Pauaworld.com has a size limit of 20 kilos. If you wish to purchase a large amount, please contact us here.